LearningClues | Trust Center
Trust in LearningClues
LearningClues is committed to ensuring the confidentiality, integrity, and availability of your data. Here is how we protect information and comply with industry standards and regulations.
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Resources

Documentation of security, accessibility and privacy documents for the CLUES platform from LearningClues

HECVAT 404

The HECVAT 404 (Higher Education Community Vendor Assessment Toolkit) is a detailed cybersecurity assessment used by higher education institutions to evaluate the security, privacy, and accessibility practices of third-party cloud services—especially those involving AI or machine learning. It ensures vendors meet institutional standards for handling sensitive or institutional data.

SOC2 Status

LearningClues has successfully completed a SOC 2 Type I examination for Security as of October 6, 2025. The report confirms that LearningClues’ system controls were suitably designed and implemented to meet applicable AICPA Trust Services Criteria.

VPAT v2.5Rev_WCAG Edition-StudyClues

A VPAT (Voluntary Product Accessibility Template) for StudyClues is a standardized document that outlines how accessible a product is for people with disabilities.

VPAT v2.5Rev_WCAG Edition- PracticeClues

A VPAT (Voluntary Product Accessibility Template) for PracticeClues is a standardized document that outlines how accessible a product is for people with disabilities.

Privacy Policy

LearningClues privacy policy

Monitoring

Continuously monitored by Secureframe
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Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.