LearningClues | Trust Center

Trust in LearningClues

LearningClues is committed to ensuring the confidentiality, integrity, and availability of your data. Here is how we protect information and comply with industry standards and regulations.

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Resources

HECVAT Lite

The HECVAT Lite (Higher Education Community Vendor Assessment Toolkit – Lite version) is a simplified security questionnaire designed to help colleges and universities assess the risk and security posture of third-party software or cloud services.

VPAT 2.5

A VPAT (Voluntary Product Accessibility Template) is a standardized document that outlines how accessible a product is for people with disabilities.

SOC2 Status

Project planning has commenced with the expectations that testing will occur in 2025.

Monitoring

Continuously monitored by Secureframe

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Change Management

Secure Development Policy

A Secure Development Policy defines the requirements for secure software and system development and maintenance.

Production Data Use is Restricted

Production data is not used in the development and testing environments, unless required for debugging customer issues.

Configuration and Asset Management Policy

A Configuration and Asset Management Policy governs configurations for new sensitive systems

Change Management Policy

A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Business Continuity and Disaster Recovery Policy

Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Acceptable Use Policy

An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Information Security Policy

An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.

Cybersecurity Insurance

Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.

Confidentiality

Data Retention and Disposal Policy

A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Data Classification Policy

A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy

A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan

An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Vendor Due Diligence Review

Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.

Vendor Risk Management Policy

A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy

A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted

Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Unique Access IDs

Personnel are assigned unique IDs to access sensitive systems, networks, and information

Physical Security

Physical Security Policy

A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Confidential Reporting Channel

A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.

A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.